Can't say for sure but there is a cvs import script.  What it's exact use is I don't know, but you may want to look.

LQ
murli wrote:

Do we have the below provision in OTRS?

 

MurliManohar

TenthPlanet

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of murli
Sent: Friday, September 04, 2009 11:02 AM
To: otrs@otrs.org
Subject: [otrs] reg: importing incidents:

 

Hi all,

 

I have an incident log excel file in a defined template. I need to import the excel file in to OTRS. How to perform this in OTRS?

 

Thanks,

MurliManohar

TenthPlanet