
18 Jun
2007
18 Jun
'07
10:51 a.m.
Hi Guys, Another question after the last couple, which were very nicely solved and made life much easier for us. At the moment we have a support form that sends us emails from an email address. and in this form which is turned into an email it lists a customers email address. Is there any way of getting OTRS to look at the email content, and take the value of this part of the mail: CUSTOMER EMAIL ADDRESS: test@test.com And change the default reply to address to include this rather than the webform@ address? Thanks Justin