Hi,

Am 22.08.13 14:24, schrieb Jean BROW:

Hi,

We use a lot of different templates in OTRS. Is it possible that the agent who work on a ticket could see info about what templates that have been sent out so far on the current ticket?

Thanks.

you can see this via an SQL query. Check this: wiki.otterhub.org/index.php?title=Report_generators
--> Count of usage of response template in the last 30 days

--Mathias