2008/11/5 Ken D'Ambrosio <ken@jots.org>

Hi, all. Maybe I'm just dumb, but I haven't figured out how one uses OTRS
to respond to users. One "problem" with OTRS is that it's got so many
features, it can sometimes be daunting to find the answer in the
documentation. I've tried, for example, to see if "note" would respond to
users, but it appears not to -- though the fact that I only have
"note-internal" in my drop-down might be relevant... but I can't figure
out how to modify that.

So, bottom line, if there's a pointer to what I should be using, it would
be much appreciated.

Thanks,

-Ken

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