Re: SPAM Subject: [otrs] Always BCC an address when replying to a customer

On 7/3/06 4:06 PM, "Matt Linton" wrote:

Wes: One way (among many) is to set up procmail for the user account which accepts all your tickets (the pop3/imap account) and use this rule:

Thanks, this isn't going to happen. There isn't anything in the OTRS config? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com