Hey Jean,

As I was facing a scenario similar to the one that you describe, I just created a proper cron job which runs in certain intervals and unlocks all tickets in status “locked”.

Simple but effective solution against agents forgetting to unlock tickets at the end of a day J

With kind regards,

Studienkreis GmbH
Mark Grzella
Junior IT-Projektleiter

Universitätsstraße 104
44799 Bochum
Tel.: 02 34/97 60 - 404
mgrzella@studienkreis.de
www.studienkreis.de

AG Bochum HRB 4581
Geschäftsführer:
Lorenz Haase
Bastian Schmidt-Faber

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jean BROW
Gesendet: Dienstag, 30. April 2013 11:00
An: User questions and discussions about OTRS.
Betreff: [otrs] Locked tickets - how to disable

Hi,

Anyone know how I can disable the possibility to "lock ticket". I do not want agents to be able to "lock tickets", as they often do this and forget them.

Any suggestions?