Hi Gabriele, I implmented this in my installation, but had to write a dyn. ACL-module for this, because in standard-OTRS, the owner of a ticket has ALL rights, so he can also assign the ticket to another agent. For understanding what I have done (for self-usage of this), * either I think you would have to view the code for several hours (I did this) * or I would have to document this for several hours (and I won't do this - sorry) The only thing I can offer is to give my work to OTRS-devs for them to adjust it for general inclusion in OTRS' official releases... Bye, Alex Gabriele D'Andrea schrieb:
Hi, I want to grant some users the permission to take ownership of tickets, but not the permission to assign tickets to other agents. Is this possible
Thanks for replies Gabriele
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