Ralf, Neil,
Actually, I would not recommend the current otrs2 package from the
Debian or Ubuntu repositories. It is lagging behind (2.2.x for Debian,
2.3.x for Ubuntu) and broken in many ways. There are many bug reports
filed against it. The package has not been maintained for a while.
Instead, I would advise to do an 'installation from source' which is a
little more work but will pay off in the end:
http://doc.otrs.org/2.4/en/html/x531.html#preparing-manual-installation
If you're new to Linux, and you just want to evaluate OTRS, you can
also grab the Windows Installer. Of course, if you want to leverage
the full benefits of a 'free' helpdesk solution, and you want the
hassle-free package install, you can also decide to go with OpenSUSE
or such.
In general, if you decide to install OTRS from your Linux system
package manager (as opposed to: from the OTRS.org website) you'll have
the benefit that it is easier to install (but not that much, usually
just saves the download), and the drawback that you won't be getting
any upgrades for OTRS without upgrading your Linux version. For
instance, Ubuntu 8.04 LTS shipped OTRS 2.2.4. Usually, they will only
ship security updates for OTRS. You will not get newer versions for
the OTRS package unless you decide to upgrade your operating system to
a higher version of Ubuntu, that comes with a different OTRS version.
This is - in my opinion - not a good situation for most OTRS users.
This is the reason that I would advice installing from the OTRS
website over installing from your Suse/Debian/Ubuntu/... package
manager. Of course, in some scenarios, it can still be nice to quickly
put together an OTRS instance. It just depends on what you need.
For Debian and Ubuntu support; we currently have pretty much users
running Ubuntu as this distribution has become extremely popular in
recent years. We're now working with the new Debian package maintainer
to get a better OTRS experience for the Debian package, which will
eventually also improve the Ubuntu package. As soon as we have more
news on that, I'll post here and on the OTRS.org website.
--
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Wed, Feb 17, 2010 at 11:10 PM, Ralf Hildebrandt
<Ralf.Hildebrandt@charite.de> wrote:
> * Neil Grantham <neil40@btinternet.com>:
>> If I install Ubuntu Linux, which OTRS download do I need to get?!
>
> Easy solution:
>
> Install the otrs packages.
> apt-get install otrs2
>
> That also installs the dependencies.
> If that version is not recent enough, deinstall and install the tarball
> http://ftp.otrs.org/pub/otrs/otrs-2.4.7.tar.bz2
>
> --
> Ralf Hildebrandt
> Geschäftsbereich IT | Abteilung Netzwerk
> Charité - Universitätsmedizin Berlin
> Campus Benjamin Franklin
> Hindenburgdamm 30 | D-12203 Berlin
> Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
> ralf.hildebrandt@charite.de | http://www.charite.de
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/