Hi, On Thu, Dec 19, 2002 at 01:51:10AM +0100, EDV-Bieger office wrote:
First thx for the realy good RT system.
Thanks! .)
But after 30 Minutes it brings the folloing errormessages and stop working [...] -> from log /var/log/warn after sending a Email to OTRS system Email Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for new found! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::CreateTicketDB][Line:150]: No StateID!!! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::SetCustomerNo][Line:404]: Need TicketID! Dec 19 00:50:11 tracker OTRS-PM[2422]: [Error][Kernel::System::Ticket::Article::CreateArticle][Line:56]: Need Ti [...] on the Webinterface you can produce a similar output when you try to open a phoneticket [...]
That's strange. The problem is the database lookup for e. g. State->StateID! Changed you the database settings or something in Kernel/Config.pm? Try to restart the database (rcmysql restart) and webserver (rcapache restart)? Annyway, if you drop the database and setup a new one (README.database or web installer) it should work fine.
kindest regards hb
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl