Hi Gazizov, If you're using fulltext search, it sounds like you have switched from runtime to static. Try running bin/otrs.RebuildFulltextIndex.pl Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gazizov Andrey Sent: Monday, January 24, 2011 1:35 PM To: User questions and discussions about OTRS. Subject: [otrs] Upgrade issues Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affected. Tickets that has been created in 3rd version are searchable. Does anybody know what is this and how I can solve this problem? Thanks in advance. -- Best regards, Andrey Gazizov RETN --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs