On 04.09.2009, at 22:22, Timothy J. Deerinck wrote:

Marco,

THANKS! I actually did not have any groups for the Customer Company / User setup. I set one up, assigned the queue to this group, gave the customer permissions, and PERFECT!

You should really avoid doing customer group permissions, unless you have a good reason for it. Just a tip

Shawn Beasley

shawn@otrs.org

Computers make work that one would not have without them go faster!