Hi list, I have an OTRS 2.4.7 in iso-8859-1 charset mode and I would put it in utf-8. My sql database should be in utf-8 mode. mysql> SHOW VARIABLES LIKE "character_set_%" ; +--------------------------+----------------------------+ | Variable_name | Value | +--------------------------+----------------------------+ | character_set_client | latin1 | | character_set_connection | latin1 | | character_set_database | utf8 | | character_set_filesystem | binary | | character_set_results | latin1 | | character_set_server | latin1 | | character_set_system | utf8 | | character_sets_dir | /usr/share/mysql/charsets/ | +--------------------------+----------------------------+ 8 rows in set (0.10 sec) All rows must be in utf-8 ? In Otrs, when I change $Self->{DefaultCharset} to 'utf-8', Otrs works but the Sysconfig link doesn't work. Do you have a procedure ? I found that http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=52 I must have to convert all data ? (by mysqldump ? ) Thanks in advance. Best Regards, -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr