Hi 

Well, after managing to fix the broken upgrade problem I had, now I'm back at the basic error that made me look at the upgrade...but that wasn't fixed by fixing otrs :) 

Here's the thing...I can't change ticket owners with the iphone app...when I try to select an owner in the move-ticket screen, I get: 

Warning 
There are no options available for this field. 
Please contact your administrator for assistance. 

Unfortunately, the administrator is me :) 

I activated the debugging logs for the iphone plugin thing in otrs, and I see two lines whenever I try to select a new owner in the iphone app: 

[2011-02-22 12:19:48][Debug] [Inbound] [User=vox&Password=****&Object=CustomObject&Method=UsersGet&Data={"AllUsers":"1","QueueID":"19"} 
[2011-02-22 12:19:48][Debug] [Outbound] [{"Result":"successful","Data":[{"3":"*******************","2":"Garza Luis (vox)","5":"*********************"}]} 

(substituted ***** for the name of the two agents that show up in that line). 

So...the log by itself tells me it should work...but the app says no :( 

Any help would be greatly appreciated...the iphone app has become the main ticket manipulation tool for most of the agents here (we tend to not be at the office much)...I'm facing a revolt here! :) 

Thanks in advance 

Luis 

-- 
Red Hat Certified Engineer (RHCE) #805008141632764 
Red Hat Certified Instructor (RHCI) 
http://www.stepone.mx/ 

Think of the Linux community as a niche economy isolated by its beliefs. Kind of like the Amish, except that our religion requires us to use _higher_ technology than everyone else. -- Donald B. Marti Jr. 

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Betreff:	[otrs] OTRS-iphone can't change ticket owner
Datum:	Tue, 22 Feb 2011 11:35:35 -0600 (CST)
Von:	Luis "Vox" Garza <vox@co.com.mx>
Antwort an:	Luis "Vox" Garza <vox@co.com.mx>, User questions and discussions about OTRS. <otrs@otrs.org>
An:	OTRS <otrs@otrs.org>