Hello all,

 

Even I’m experiencing the same problem. I have configured the auto response for new tickets but it’s not working.

 

Please help.

 

Thanks,

Nikhil

 

 

 

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 7:01 PM
To: otrs@otrs.org
Subject: [otrs] Auto Responses

 

Hi all,

 

When and how can I use the default closed -> new ticket auto response?

 

Vielen Dank,

 

Shawn Beasley

Support – IT

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