Hey i was able to get this working through Generic Agent. But now I&#39;m facing a bigger problem. I have setup a job in Generic Agent to do this task every 10 mins on all hours and all days, but it isn&#39;t doing always I ahve to manually run this job. How do I make it to run automatically? What is the script repsonsible to do this task automatically?<br>
<br>Thanks &amp; Regards<br><br><div class="gmail_quote">2008/6/11 Go Wow &lt;<a href="mailto:gowows@gmail.com">gowows@gmail.com</a>&gt;:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hello<br><br>&nbsp; I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called &quot;Internal&quot; and &quot;External&quot;,&nbsp; I want a set up in such a way that any ticket that I close in External Queue should be automatically moved to the Internal Queue . State of ticket being unchanged. Is that possible in OTRS? <br>

<br>&nbsp; Thanks. Your help is apprechiated.<br><br>Regards<br>
</blockquote></div><br><br clear="all"><br>-- <br>Those that make the rule don&#39;t play the game!!