Hi

We use OTRS 2.04 – it is easy to make changes such as this one by using the provided user interface.

Go to the Admin Area [click on the Admin Icon]

Select the SysConfig link in the System column

Type in the find block Frontend – select the Fontend:Customer link

[or go there direct http://xxxxxxxxxxxxxxxx/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Frontend::Customer&SysConfigGroup=Ticket    -- replace the xxxxxxxxxx with your server path]

In the page you will find a section called “CustomerPanelOwnSelection:” --- here you can define what the customer can select

hth

Theuns Smuts

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri
Sent: 11 May 2006 08:11
To: User questions and discussions about OTRS.org
Subject: [otrs] queue

Can someone tell me where on the system does it reads

$Self->{'CustomerPanelOwnSelection'} =  {

          'Misc' => 'Second Queue',

          'Junk' => 'First Queue'

        };

I want to change the Queues, witch the Customer can select in the Customer-Interface. I want to change the queues

Thanks

Mamakwa