I am running into this problem as I have read and tried many of the solution others have used but nothing has worked.

I am attempting to install otrs-3.3.3-01 on a fresh install of CentOS 6.5 32bit.

I have noticed somethings odd however as all of the corrections to this problem I have found said to use this command.

./SetPermissions.sh /opt/otrs otrs apache apache apache

If you go into the bin folder the new command is ./otrs.SetPermission.pl, which I have tried and it states that the permissions for Kernel\Config.pm has been changed but I still get the error.

I have running these commands in terminal as root and have even chmod the Config.pm file to give everyone read/write/execute permissions but it still won't pass the writeable test in the installer.

Any suggestion???

Jacob W. Tennant

IT Specialist

Pierpont Community & Technical College

Office: 304-333-3641

jacob.tennant@pierpont.edu

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