That almost works…Except I only need it Monday-Friday mornings. I’m going to use a cron job I think. Thanks for the suggestion though. I hadn’t even considered using generic agents that way.

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel
Sent: Wednesday, February 17, 2010 5:48 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Recurring tickets?

You could create a generic agent that opens up said ticket every day. Thus you’d have just one ticket for the task, but this could be an advantage too, depending on what the task implies.

Greets

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jason B. Loven
Gesendet: Dienstag, 16. Februar 2010 20:58
An: otrs@otrs.org
Betreff: [otrs] Recurring tickets?

Is there a way to create a recurring ticket? We need to schedule a task/ticket to be created Mon-Friday at 8am.

-Jason