13 May
2011
13 May
'11
1:50 p.m.
All, We are in the process of upgrading our OTRS system. Current version is OTRS 2.4.9 using ITSM. After upgrading to OTRS 2.4.10 we now have several files in otrs/Kernel/Output/HTML/Standard directory that are .rpmnew files. It appears the difference is with the ITSM entries on those files. Would it be best to run the upgrade, move the .rpmnew files into place and then re-apply ITSM to the system? Thank You, Phillip Lynn -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.lynn@netwolves.com www.netwolves.com