> From: otrs-request@otrs.org
> Subject: otrs Digest, Vol 58, Issue 1
> To: otrs@otrs.org
> Date: Mon, 1 Jul 2013 15:52:07 +0000
>
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> Today's Topics:
>
> 1. Re: How to add a new field to Agent's profile? (Daniel Santos)
> 2. Help on upgrade to OTRS 3.2.8 (Wielbert Collinson)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 01 Jul 2013 11:11:55 -0300
> From: Daniel Santos <daniel.santos@etice.ce.gov.br>
> Subject: Re: [otrs] How to add a new field to Agent's profile?
> To: otrs@otrs.org
> Message-ID: <51D18E2B.4040300@etice.ce.gov.br>
> Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"
>
> Hi Gerald,
>
> I successfully created the field (XMPPJID) on our agent preferences
> screen based on your link. But now I'm stuck trying to retrieve this
> value in a Ticket Event module. I've already tried $Param{XMPPJID},
> $Param{Data}->{XMPPJID}, but it doesn't work.
>
> Daniel Santos
> daniel.santos@etice.ce.gov.br
> ETICE - Empresa de Tecnologia da Informa??o do Cear?
> www.etice.ce.gov.br
> +55 85 3101.6600
>
> On 06/26/13 11:26, Gerald Young wrote:
> > http://forums.otterhub.org/viewtopic.php?f=60&t=19936
> >
> >
> > On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos
> > <daniel.santos@etice.ce.gov.br <mailto:daniel.santos@etice.ce.gov.br>>
> > wrote:
> >
> > Hi there.
> >
> > What's the correct way to add a new field (JabberUID) in the
> > Agent's profile so we can configure our Agents to receive
> > notifications on email and Jabber?
> >
> > I'm thinking on setting up a Ticket Event to make it send these
> > Jabber notifications when a Ticket reaches its EscalationTime.
> >
> > Is there any way to create a new ArticleType (I.E:
> > xmpp-notification) so I can create an Notification Event and use
> > it to notify my Agents via Jabber instead of creating a Ticket Event?
> >
> > Thanks in advance!
> >
> > --
> > Daniel Santos
> > daniel.santos@etice.ce.gov.br <mailto:daniel.santos@etice.ce.gov.br>
> > ETICE - Empresa de Tecnologia da Informa??o do Cear?
> > www.etice.ce.gov.br <http://www.etice.ce.gov.br>
> > +55 85 3101.6600
> >
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> ------------------------------
>
> Message: 2
> Date: Mon, 1 Jul 2013 19:48:31 +0400
> From: "Wielbert Collinson" <wielbert.collinson@hitisem.com>
> Subject: [otrs] Help on upgrade to OTRS 3.2.8
> To: <otrs@otrs.org>
> Message-ID: <000001ce7672$70adf100$5209d300$@hitisem.com>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi,
>
>
>
> I have followed the video of Shawn Beasley from Youtube to upgrade from
> 3.2.6 to 3.2.8.
>
>
>
> I get a message when i update the database and Perl
>
>
>
> I get the error message while performing the perl update
>
>
>
> I get the message " The system cannot find the file specified".
>
>
>
> C:\Program Files (x86)\OTRS\OTRS\scripts>mysql -uroot otrs < C:\Program
> Files (x
>
> 86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql
>
>
>
> and if i skip the above part i get the below message for PERL upate
>
>
>
> C:\Program Files (x86)\OTRS\OTRS\scripts>perl DBUpdate-to-3.2.pl
>
>
>
> Migration started...
>
>
>
> DBI connect('database=otrs;host=localhost;','otrsadmin',...) failed: Access
> deni
>
> ed for user 'otrsadmin'@'localhost' (using password: YES) at C:/Program
> Files (x
>
> 86)/OTRS/OTRS/Kernel/System/DB.pm line 253
>
>
>
> >> Can't write C:/PROGRA~2/OTRS/OTRS/var/log/otrs.log: Permission denied <<
>
>
>
> ERROR: OTRS-DBUpdate-to-3.2-99 Perl: 5.12.3 OS: MSWin32 Time: Mon Jul 1
> 19:33:5
>
> 1 2013
>
>
>
> Message: Access denied for user 'otrsadmin'@'localhost' (using password:
> YES)
>
>
>
> Traceback (676):
>
> Module: Kernel::System::DB::new (OTRS 3.2. Line: 224
>
> Module: main::_CommonObjectsBase (unknown version) Line: 143
>
> Module: DBUpdate-to-3.2.pl (unknown version) Line: 68
>
>
>
> Got no DBObject! at C:/Program Files
> (x86)/OTRS/OTRS/Kernel/System/SysConfig.pm
>
> line 101.
>
> Step 1 of 10: Refresh configuration cache...
>
> C:\Program Files (x86)\OTRS\OTRS\scripts>
>
>
>
> Regards,
>
>
>
>
>
>
>
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