En mer, 10/11/2010 cx. 11:43 -0600, Elva Novoa scribis: I'm sorry, but this isn't true. I have created test customer and made new ticket, then did some activity from both interfaces between Agent and Customer. When ticket is open, Customer can add a new article. But when it is closed, there is no button to add a new article - at all. I think I can somewhere enable it, I mean the button right after closed ticket?
Hello,
Yes, it is possible for a customer to change the state of a ticket from a closed state to an open one from the customer interface (customer.pl).
What the customer has to do is to add a new article and set the new desired state for the ticket.
Regards, Elva
On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote:
Hi all,
(otrs-3.0-beta7)
Is it possible to change state from 'closed successfully' to, say, 'open' for a customer, if he/she using web-interface (customer.pl) ?
All that I found in google says about agent interface (index.pl) or mail interface (PostmasterFollowUpState).
Please help =)
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