Hi,

Thanks Ralf for your prompt answer.
That's what I would think, too.
But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-(

Hmm. Wait.
Is this Postmaster Filter possible?
---8< ---
Match:
       Header 1: Subject  ---> (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)
       Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster Mail Account
Set:
       Header 1: X-OTRS-Queue --> another queue esp. for this filter
---8< ---

So, is X-OTRS-Queue set after receiving the mail (and before running through postmaster filter)? Postmaster Mail account is set to "Dispatching by selected Queue" ...

Regards,
Jan Dreyer

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt
Sent: Friday, June 24, 2011 3:02 PM
To: otrs@otrs.org
Subject: Re: [otrs] PostmasterFilter: Regexp not working

* Ralf Hildebrandt <Ralf.Hildebrandt@charite.de>:
> * Jan.Dreyer@bertelsmann.de <Jan.Dreyer@bertelsmann.de>:
> > Hello,
> >
> >
> >
> > we are using the postmaster filter very excessively (having more than 100).
> > Some regexp are really not failure-proof.
> >
> >
> >
> > But I thought this one (looking at subject line) is:
> >
> > ---8< ---
> >
> > (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)

Damn, didn't see the other |

So it's either:
(\D|^)123_Cust(\D|$)
or
(\D|^)123(\D).*(\D)Cust(\D|$)

The second part of the regexp should match!

# echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)"
Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**

yup, it's matching!

--
Ralf Hildebrandt
 Geschäftsbereich IT | Abteilung Netzwerk
 Charité - Universitätsmedizin Berlin
 Campus Benjamin Franklin
 Hindenburgdamm 30 | D-12203 Berlin
 Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
 ralf.hildebrandt@charite.de | http://www.charite.de

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs