Hi,

On 04.08.2010, at 11:47, Norbert Bede wrote:

i'm little confused, because there are some fields which has own reason to use on incidents, but not usable on problems or general question ticket.

I'm looking for something as record type (separate layout on the same object), where each record type should have own layout. this way informations are the same database but not influence users on fields which are not on the right place.

is there somenthing similar in otrs ?

I am afraid, not yet in the standard framework.

Freundliche Grüße / Kind regards

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project



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