Hi Gerald, Sorry, you are right.
What doesn't work? the filter on the client ticket
What is expected? to have 2 different views. 1 for client's ticket and the other for company
What is experienced? that seems that the 2 views are showing the same tickets
What has changed? ... the mail from the customer, as in normal ways, is: "on OTRS we are STILL viewing ticket in a wrong way, we are not able to filter for user, can you solve please ?"... but I've never received an initial alert... recently I've updated to 3.2.14
What problems are caused by this? customer annoyance
How long has it been happening? dunno
Do other customers have this issue? seems not (tested just some not all)
Are there any logs that indicate issues? doesn't seems to be error or warning in http , mysql and otrs logs
Can you replicate the issue internally? on other system no. I have to prepare a VM and export 600M.tgz to replicate. On the same system yes. If you access customer interface with his account.
How would it be possible for random viewer of this list to replicate your experience? dunno. isn't this a site where to ask if anyone had similar problem and or having found solutions ?... I've badly exposed my problem but maybe someone encountered something similar.
MV