
10 Dec
2008
10 Dec
'08
7:09 p.m.
Does anyone know if it is possible to MOVE or DELETE a single phone conversation or note, for that matter, to a different ticket?
We had a agent make some notes in a customers ticket with the intention of placing them in the associated ticket. I need to delete or move this entry.
Thanks in advance...
Only per SQL Statement.
Um,Duh... Sorry, that was so obvious. Thanks, Shawn, for the response. Problem fixed in all of 35 seconds. LQ out