I had same problem and for the moment I put a .htaccess file in directory where i have installer.pl file.
In the .htaccess put allow from all ; it's not a very good solution but it work and after you can adapt you .htaccess file.
Do the same for images directory.

Richard

From: edcarlsen@cox.net
To: otrs@otrs.org
Date: Wed, 29 Nov 2006 21:30:57 -0600
Subject: [otrs] OTRS Installation Problems

All,

I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident.

When I try http://stleo.net/otrs/installer.pl I receive the following error:

Forbidden
You don't have permission to access /otrs/installer.pl on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Can you provide any help?
Thanks.
Ed Carlsen

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