Hello,<br><br>IMAP will always remove messages from inbox once downloaded. Try POP3 if you want to keep them.<br><br>About not creating tickets, check your log after clicking on &quot;Run now!&quot;, probably you didn&#39;t set default priority so OTRS is unable to create the expected ticket <br>
<br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>Medellín, Colombia<br><br>
<br><br><div class="gmail_quote">On 21 September 2010 11:31, DM_Julio Angulo <span dir="ltr">&lt;<a href="mailto:dm_jangulo@equifax.com.pe">dm_jangulo@equifax.com.pe</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">









<div link="blue" vlink="purple" lang="ES-PE">

<div>

<p class="MsoNormal"><span lang="EN-US">Hi team, i have configured OTRS to download
e-mail using imap but does not create ticket and eliminates this emails from
the inbox, </span></p>

<p class="MsoNormal"><span lang="EN-US">Question:</span></p>

<p class="MsoNormal"><span lang="EN-US">how i repair; to create tickets, and not delete
messages?.</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal">Tnx all</p>

<p class="MsoNormal"> </p>

<p class="MsoNormal">Julio Cesar Angulo Quiroz</p>

<p class="MsoNormal">Telf.: 997066155</p>

<p class="MsoNormal"> </p>

</div>

</div>


<br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br></blockquote></div><br>