Hi Michael, [sorry for the long response time, but I'm on vacation] On Fri, Aug 09, 2002 at 12:32:16AM +0100, Michael Bielicki wrote:
It depends on a few things. Tell me more about your clients/tickets. It's a large scale ISP with about 45 queues because of different Virtual Reselling ISP's and the related domainnames in the email addresses.
Do you work with register-codes, do you work with customer ids, do you work with a accounting/contract system and do you have different groups/permissions for the agents? no accounting/contact system yet but will need to be added for somequeues for payed support. We will hae different permissions since we have different support levels and also sales and admin are supposed to us the ticketing system. We work with customer id's butwe don't limit incoming messages by email address or things like that YET :).
Setup a second OTRS system (archiv-system). So you can work with the customer ids, contract infos, time accounting infos ... from your OTRS system (live-system). Export all tickets with state closed and age > 6 month. Import this tickets to your archiv-system. -==> Of course, you need a new export/import script. It should be easy to write with the Kernel::System::Ticket and Kernel::System::Article modules. PS: If you need somebody who can do that, write to dev@otrs.org.
Michael Bielicki
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 2:16pm up 58 days, 14:17, 4 users, load average: 0.04, 0.05, 0.01