Hi, On Thu, Aug 11, 2005 at 09:40:29AM +1000, Rob Cas wrote:
When I have large numbers of tickets in a queue, I'd like to be able to perform a search to select a sub-set, then perform a bulk action on the resultant sub-set.
If I use the 'Search' panel, I get the sub-set of tickets I'm interested in, but no way to select them to perform a bulk action on...
Is there any way to do this?
Not with a standard installation. But you could try to change the dtl files for your need and include the bulk action code. If this is a important feature for you, we could implement it for you. Please write to sales@otrs.de if you are interested. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!