Hi Everyone - In Config.pm, you can add this data to control what CSV data will be exported from the search function in OTRS. # Ticket::Frontend::SearchCSVData # (used csv data) $Self->{'Ticket::Frontend::SearchCSVData'} = 'TicketNumber','Age','Created','State','Priority','Queue','Lock','Owner','Us erFirstname','UserLastname','CustomerID','CustomerName','From','Subject','Ac countedTime','TicketFreeKey1','TicketFreeText1','TicketFreeKey2','TicketFree Text2','TicketFreeKey3','TicketFreeText3','TicketFreeKey4','TicketFreeText4' ,'TicketFreeKey5','TicketFreeText5','TicketFreeKey6','TicketFreeText6','Tick etFreeKey7','TicketFreeText7','TicketFreeKey8','TicketFreeText8','ArticleTre e','']; My question is - where does this data come from and can I get the ticket's close date as well, so I can calculate the time to close - or resolution time? Is it all coming from a single table and can I just add the name of the field in? Please advise, and thanks for your help. Kind Regards, Rick Cogley Tokyo <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-