It's in the admin manual. Check your preferences you will see lock timeout notification, change that to yes. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Munawar Zeeshan Sent: Monday, July 23, 2007 8:30 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] escalated tickets notifications How notifications can be enabled for escalated tickets ?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/