Maybe it is a coincidence, but a customer replied with a followup to a ticket, and their reply contained three attachments of sizes 1MB, 253KB and 97KB. I received notification of the followup, but also this report from CRON: http://66.14.134.209/~wes/otrs/error_message_1.txt Every four minutes (CRON checks mail every four minutes) I would get another notification, and another report. It seemed that CRON was getting the same followup message-- like it wasn't deleting the message from the server after downloading it. Also, the attachments were not available it OTRS. So, I set my email client up with the OTRS mail account and I retrieved the message and the attachments. Did the attachments kill OTRS? I was able to create another ticket as a test, but is there something seriously wrong now? Thanks. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com Read review of our FCP to AE solution at Creative Mac... http://creativemac.com/2002/12_dec/reviews/automaticduckfcpsuite.htm