-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hej Lars, Lars Jørgensen schrieb:
Hi.
Sometimes it happens that we need to forward a ticket to an external service provider and sometimes they have some kind of auto responder set up saying "thanks for you mail, we'll get back to you whenever".
This autoreply happens to strip all OTRS information from the mail so it will generate a new ticket in OTRS.
OTRS then replies with "thanks for your mail, we've created a brand new ticket for you!" and then we have the loop.
There's some loop detection in SysConfig but it is already enabled and I can't seem to configure anything in it. My solution so far has been to suspend the Postmaster POP3 and log in to the mail server with a Thunderbird client and delete all the "thank you" mail in the mailbox and then restart OTRS.
Is there a smarter way of avoiding these loops? Can we disable auto-replies for mail not sent from our domain name?
you can use a postmaster filter to find out if it's an auto-reply and ignore these mails so that these do not cause a new ticket. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIeF/DvXo8m5PgoXQRAj9AAJ9+Zboxf9QmWMIKoq6rfCiMYBu+DACcDd7m rAMWw0VmK+9xu88qHd62qKg= =ESca -----END PGP SIGNATURE-----