TKS !
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Leonardo
Certuche
Enviada em: segunda-feira, 5 de abril de 2010 11:21
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] Help !
Hello namesake!
You can link customers to services and then you can give customers
permission under given queues, that way you could have separate services in
separate queues. If that's not enough, you can always use ACLs:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 &ItemID=68
Leonardo Certuche
On 5 April 2010 10:14, Leonardo Matarazzo - INFRA-TI
wrote:
Guru´s,
We are working with OTRS in our company.
Have any procedure to link Queue and Services ? Or Type and Services ?
Regards.,
logo_tempo_assist
Leonardo Matarazzo
Infraestrutura TI
Al.Tocantins, 525 - Térreo - Alphaville
06455-020 - Barueri - SP
Fone: 55 11 3336-8589 / 55 11 7524.7996
www.tempoassist.com.br http://www.tempoassist.com.br/
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