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Today's Topics:

1. Re: Junk handling? (Tyler Hepworth)
2. Re: Installation Problems... (Tyler Hepworth)
3. RE: Installation Problems... (Thomas Earl)
4. Re: Installation Problems... (Tyler Hepworth)


----------------------------------------------------------------------

Message: 1
Date: Sun, 5 Dec 2004 08:11:53 -0700
From: Tyler Hepworth
Subject: Re: [otrs] Junk handling?
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset=US-ASCII

On Sat, 04 Dec 2004 12:15:34 +0100, Martin Honermeyer
wrote:
> Hello,
>
> we are getting many spam and non-delivery mails a day. Most of them are not
> really interesting and should be taken out of the way as fast as possible.
>
> Is it possible to throw away multiple junk mails in the queue, at once?
>

Move them to a specific queue ("Junk" for example) and have a generic
agent that runs every X minutes that deletes everything in the "Junk"
queue.

Hth,

Tyler Hepworth

------------------------------

Message: 2
Date: Sun, 5 Dec 2004 08:20:14 -0700
From: Tyler Hepworth
Subject: Re: [otrs] Installation Problems...
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset=US-ASCII

On Sat, 4 Dec 2004 14:45:50 -0500, Thomas Earl wrote:
> Sorry forgot some details...
>
> This is on a Fedora 2 core running Apache Server version: Apache/2.0.51
> Server built: Nov 12 2004 10:10:20
>
>
>
> Thanks,
>
> Tom
>
> --
> Thomas Earl
> Network Engineer & Designer
> Communications Access Center (CAC)
> 1631 Miller Road
> Flint, Michigan, 48503
> 248-705-7408 (cell)
> 810-239-3112 (office)
>
> "Life is not a journey to the grave with the intention of arriving safely in
> a pretty and well preserved body, but rather to skid in broadside,
> thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a
> ride!!'" --Jack Wilson
>
> > -----Original Message-----
> > From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
> > Thomas Earl
> > Sent: Saturday, December 04, 2004 2:42 PM
> > To: otrs@otrs.org
> > Subject: [otrs] Installation Problems...
> >
> > Greetings to all,
> >
> > Ok, I'm having a bit of trouble with my installation...
> >
> > 1. The manual section 1.3.3.3.1 says the following...
> > "Now write an email to one of the system email addresses. Enter this in
> > your
> > browser, it provides the email to OTRS.
> > http://localhost/obin/PostMasterPOP3.pl. We will later automate this."
> >
> > Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I
> > don't seem to have a /obin/ in my httpd.conf
> >
> > 2. Counting on #1 being a misprint, I'm going to
> > http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this
> > error...
> >
> > ==> /var/log/httpd/error_log <==
> > [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry:
> > /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat
> > I'm not sure there it's getting this path from...
> >
> > Anyone know where this path might be coming from?
> >

That is wrong. You will never be able to access this script from the
web interface. Here are the two aliases set in your config file:

Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"

As you can see, none of them point to a level high enough that the
contents of the "bin" directory would be in the apache file document
root.

If you want to fetch email right away, do it from the command line:

> /opt/otrs/bin/PostmasterPOP3.pl

Hth,

Tyler Hepworth

------------------------------

Message: 3
Date: Sun, 5 Dec 2004 11:29:23 -0500
From: "Thomas Earl"
Subject: RE: [otrs] Installation Problems...
To: "'User questions and discussions about OTRS.'"
Message-ID: <20041205162927.357F9BA05@www.prhobbies.com>
Content-Type: text/plain; charset="us-ascii"

> That is wrong. You will never be able to access this script from the
> web interface. Here are the two aliases set in your config file:

Are you sure? I hate to be the one that says the manual said, but ... The
manual says...

"Now write an email to one of the system email addresses. Enter this in your
browser, it provides the email to OTRS.
http://localhost/obin/PostMasterPOP3.pl. We will later automate this."


Far be it me to speak out against the manual... :-)

>
> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
> Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
>
> As you can see, none of them point to a level high enough that the
> contents of the "bin" directory would be in the apache file document
> root.
>
> If you want to fetch email right away, do it from the command line:
>
> > /opt/otrs/bin/PostmasterPOP3.pl

This worked. Thanks!

Tom
--
Thomas Earl
Network Engineer & Designer
Communications Access Center (CAC)
1631 Miller Road
Flint, Michigan, 48503
248-705-7408 (cell)
810-239-3112 (office)



------------------------------

Message: 4
Date: Sun, 5 Dec 2004 13:17:01 -0700
From: Tyler Hepworth
Subject: Re: [otrs] Installation Problems...
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset=US-ASCII

> Are you sure? I hate to be the one that says the manual said, but ... The
> manual says...

[snip]

> Far be it me to speak out against the manual... :-)


The manual is wrong. This is legacy stuff that is carry over from
OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for "obin" and you will only
get that one line reference without anything else putting it in
context (not to mention that it is impossible to reach "obin"
according to the httpd.conf file). But, go into manual 1.0 and you
will find the following:

** Quote Manual 1.0 ***

Configuring Sambar

We now configure our webserver Sambar. Open the file
D:\Sambar\config\mappings.ini and create these entries:

[aliases]
/mysql = d:/mysql/Docs
/phpMyAdmin = d:/mysql/phpMyAdmin

[cgi-aliases]
/otrs/ = /otrs/bin/cgi-bin/
/obin/ = /otrs/bin/ # Look! There used to be an alias to obin!

[...]

Securing /otrs/bin

We *have* to secure the alias /obin/ which points to d:\otrs\bin\,
holding all of the code useful for hacking the system. I personally do
not want to expose these "tools" to everyone.

[...]

Now write an email to one of the system email addresses. Enter this in
your browser, it provides the email to OTRS.
http://localhost/obin/PostMasterPOP3.pl. We will later automate this.

*** End Quote ***

So you can see that they once had access to those tools via the alias
"obin", but no longer. At any rate, why were you reading that stuff
about obin - it's only found under the "Installing OTRS on Win32"
section anyway?

Cheers :-)

Tyler

------------------------------

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