Help! One of the tickets in our OTRS
system keeps spawning the same email every six minutes. We thought we had
stopped it last night but came in this morning and found a Gigabyte of space had
been eaten up and the emails are still coming!
How can I stop this? Do I need to edit
one of the MySQL database pieces like Article_Plain or what? Or do I have
a problem with our mailserver?
We're drowning and need a life preserver
quick!
David Buice
ITIL Foundations Certified
EDS - PSIC
7000 Chicago Road
Warren, MI 48092
(
Phone:+1-586-575-4525
cell: 248-249-9122