Hi, On 25.08.2009, at 16:13, Bastien Leblanc wrote:
Hi all,
After the upgrade in 2.4.3 (from 2.3.3), there aren\'t any possiblity to view all tickets in queue view.
What our users were used to is to have on top of the queue view, for example: Tickets available: 9 - All tickets: 17
And when clicking on \"All tickets\" we could see locked tickets.
But now in otrs 2.4, we have only (example) Tickets: 1-14 of 14 but no \"All Tickets\" link.
Is there any config option to activate? Why does this feature got disabled?
We use that to be able to monitor all tickets in our queues even if they are \"locked\" = \"worked on\" by other agents
Did you try StatusView? Search for it in the Sysconfig. If this still is not enough, can you explain the importance of the "missing" function in your workflow? Thanks -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/