[otrs]Re: OTRS + CRM Implementation

This is a great thread on CRM systems! When creating a CRM implementation https://www.cleveroad.com/blog/crm-implementation/, it’s essential to consider your business processes and align the system with the specific needs of your teams. Proper planning helps avoid common pitfalls and ensures the system delivers real value. I found this guide really helpful in outlining key steps for a smooth implementation.