Re: [otrs] no autoreply to certain e-mail adresses

Hi Luc, On 26.07.2011 14:06, Luc Van den Abeele wrote:

Hi,

We have a queue with auto-reply enabled for all new tickets towards this queue. Is it possible to prevent sending an autoreply to new tickets received from a cetain a-mail address ? I want to avoid that I have to create a separate queue without autoreply because in that case I have to give this customer a different e-mail address.

Why? You could create a postmaster filter that moves the ticket into the new queue...

Regards Luc

- Renée -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de