Dear All,

I came up with the quick search of some of the open source software's around ITIL processes.

OTRS is natural choice and top leader among the open source category as you can see this supports most of the ITIL processes.

Please let me know your feedback and alert me if you think there are more tools which I can add to this table or there are some  more processes any listed open source here can support.

I also wanted to know if anyone aware about the tool which can support the Financial Management and Release Management processes of ITIL.

Please respond!!

        Processes                                                                                      
Open Source Solution    IM      PM      CHG     SLM     SACM    RF      KM      EM      CAP     AVM     FM     
OTRS    þ       þ       þ       þ       þ       þ       þ                                      
RT      þ       þ                                                                              
dotProject      þ       þ                                                                              
Savane  þ       þ                                                                              
Liberum HelpDesk        þ       þ                                                                              
Double Choco Latte      þ       þ                                                                              
Zenoss                  þ       þ       þ                       þ       þ       þ              
OneCMDB                                 þ                                                      
CMDBuild                                        þ                                                      
Bcfg2                   þ                                                                      
Webmin                  þ                                                                      
GroundWork Foundation                                                           þ       þ       þ              
ZABBIX                                                          þ       þ       þ              
Hyperic HQ                                                              þ       þ       þ              
Cacti                                                                   þ                      
Nagios                                                          þ       þ       þ              

Below is details on the abbreberiation of each processes listed in above table:

AVM = Availability Management PM = Problem Management
CAP = Capacity Management
CHG = Change Management RF = Request Fulfillment Management
EV = Event Management SACM = Service Asset & Configuration Management
FM = Financial Management 
IM = Incident Management SLM = Service Level Management
KM = Knowledge Management

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