11 Jul
2006
11 Jul
'06
10:05 p.m.
Hi!
On Tue, 11 Jul 2006 17:48:15 -0400, "Andy Lubel"
The main question would be: Can I prevent that a user reopens a closed ticket? I'd need that the user could close itself its ticket for the case he is able to solve his problem, so I can't simply remove the status field from the interface.
Check the Queue Settings for "Follow Up Option" - for what you want, "reject" may be appropriate.
Wouldn't that prevent that the user replies to the ticket while is opened? I'd like he could add notes or comments until I've had closed the ticket. Thanks again J