Hi Martin,
Just use the following 1:1 (don't replace <Queue>).
[...] $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionString} = '<Queue>'; [...]
<Queue> will be replaced by the queue name.
Ah, I had thought that '<Queue>' was just a placeholder that needed to be replaced by my own value(s). It works properly now :-)
just gave me an "internal server error".
I guess this was a perl syntax error (have a look into your webserver error log).
Actually, i think it was because I had uncommented the 'QueueID => String' value, which it turns out appears to only be an example :-)
If you want you own choose of queues in Customer interface, use:
[...] $Self->{CustomerPanelOwnSelection} = { # QueueID => String '1' => 'First Queue!', '2' => 'Second Queue!', }; [...]
That's perfect. Thank you! Now we can enable the
Customer interface :-)
Alan Murrell