23 May
2007
23 May
'07
3:37 p.m.
You're right... there's only the possibility adding a Note to a ticket, but its not possible specifying a reply. If nobody knows a way how to do this, file a bug report at bugs.otrs.org for making it possible selecting an answer in a GenericAgent job and put [WISH] in front of the subject of the report. Regards, Elias P. On Wednesday 23 May 2007 17:25:17 BALAN, Daniel wrote:
That is great but I cannot find a way to send the reply using the GenericAgent job. Daniel
-- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"