When viewing Queue or Status View in L mode (upper right hand corner of the list), there is an article selected to view. By default, it's the latest article. However, if you want to view it in a method that shows, for instance, the last customer response, or a note-report or note-summary, here is where you'd be able to choose that.

Incidentally, this is only the "first" article shown. Other articles are selectable from the overview.

On Wed, Jun 26, 2013 at 5:21 AM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:

Hi list,

Does anyone know where I can see the effect of this configuration?

Configuration: Ticket::Frontend::Overview::PreviewArticleTypeExpanded

Help text: Defines wich article type should be expanded when entering the overview. If nothing defined, latest article will be expanded.

Thanks,

Bogdan

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