Re: [otrs] Agent Role Assignment

Thats right. Thanks Sharad Mishra sharad.mshr@gmail.com

On 03-Feb-2015, at 2:11 pm, Dominik George wrote:

Hi,

Am 03.02.2015 um 05:52 schrieb Sharad Mishra:

...

What happens when if an agent "A” is mapped to a role "R” as well as to a group “G”? What set of permissions will be applicable for A? Role -> Group or Agent -> Group?

I imagine it would result in a superset of both. However, the OTRS docs explicitly state that you must not use roles and groups together and you should disable user-group-mappings altogether when using roles.

So in conclusion, the resulting behaviour is undefined as you are acting clearly and intentionally against the workflow of OTRS.

-nik

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