I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration:

Groups:

-----------------

HVL

admin

stats

users

All are valid.

Queue:

-----------------------

Name: HVL

Sub-Queue of: -

Group: HVL

valid: valid

Customer User:

------------------------

CustomerID: 1

Valid: valid

Customer User <-> Groups:

----------------------------------

HVL: RW

When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups.

While writing this e-mail I just noticed a error in my System Log. It is as follows:

Fri Dec 12 17:08:40 2003

error

OTRS-CGI-10

Need TicketID!

This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated.

Thank you,

Brad Dameron