maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines....
;-))

Li


otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:

> Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box.
> I would like to include the full customer email in the
> en:Agent::NewTicket notification.  I see where the notification
> references the OTRS_CUSTOMER_EMAIL[16] tag.  In going through list
> archives, one suggestion I came across was to replace that tag with
> OTRS_CUSTOMER_EMAIL.  However, doing that places the literal string
> OTRS_CUSTOMER_EMAIL in the notification instead of the full customer
> email.  Is this bug and if so, does anyone know of a workaround?
>
> Thanks in advance for any help,
>
> --
>
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> Mobeen Azhar
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