[otrs] Adding more fields to the table users / user_preferences with an LDAP integration

23 Sep 2013

      Hello dear list,

I'm using an LDAP integration for the AuthSyncModule

For reporting reasons, I'd like to add one more information in OTRS - the Agent's "departmentNumber", which is of course stored in LDAP.

I tried adding it to AuthSyncModule::LDAP::UserSyncMap:

    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
        UserGroup     => 'departmentNumber',
    };

But this field is not synchronized (I somehow expected it to show up in user_preferences).

What's the recommended way to do this?

Thanks,

Olivier

[otrs] Adding more fields to the table users / user_preferences with an LDAP integration

Olivier Macchioni