[otrs] different response templates with different response styles

hi there, we have different "empty responses" in the compose answer window. in dependence of the response chosen I would like to format the quote. I found $Self->{ResponseFormat} = '$Data{"Salutation"} [...] '; which allows me to format the response. but how do I find out which of the response templates the agent has chosen? also I'd like to define "pending auto +" as the default state of a response. I found $Self->{EmailDefaultNewNextState} = 'pending auto +'; and $Self->{DefaultNextComposeType} = 'pending auto +'; but neither seem to do it. any input is appreciated. thanks, marc --