Thanks for your feedback Nils. I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not installed - everything else fine. So I installed "libxml-parser-perl 2.34-4", re-ran otrs.checkModules and all OK. I get one step further now in System, SysConfig page.. However, as with Misc, Package Manager - I get permisison problems: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: permission denied! In the "/usr/share/otrs/bin#" directory I ran "./.SetPermissions.sh /usr/share/otrs root root" - but this has not helped. Any ideas what I am doing wrong? Thanks. -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Breunese (Lemonbit Internet) Gesendet: Dienstag, 21. Februar 2006 14:11 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] System / SysConfig error message Oliver Buckie wrote:
I have installed OTRS 2.0.4 on Debian. I can login as root@localhost OK and go to the Admin menu. However, as soon as I try to go to the System, SysConfig page, I get the following error:
==================== cut ==================== Software Error
Can't locate object method "new" via Package "XML::Parser:Lite" at ../..//kernel/System/XLM.pm line 781 ==================== cut ====================
Also, I get the following error when I goto Misc, Package Manager:
==================== cut ==================== Software Error
ERROR: Need write permission in OTRS home Try: $OTRS_Home/bin/SetPermissions.sh !!! ==================== cut ====================
This is a complete new install and I've done no configuration changes - first login. Any ideas what I've done wrong and how to fix these problems?
Well, did you do what the error says? Run $OTRS_Home/bin/ SetPermissions.sh. And while you're at it, is everything ok according to $OTRS_Home/bin/otrs.checkModules? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/